Our Owner

Mark Grover is the company's founder and owner. He has 25+ years of computer consulting experience. He started his own business in the early 1990's, specializing in providing onsite computer sales, and service. In late 2007 he chose to close the company's storefront and focus on providing enterprise level computer support and consulting services at the University of North Carolina Wilmington (UNCW). In late 2012 he left UNCW to work as a full time faculty member in the Business Technologies department at Cape Fear Community College. With his experience, various certifications, and passion for teaching, he is providing the next generation of the workforce with the needed knowledge to become SMB's in their respective field.

Mark Grover Resume

EDUCATION

University of North Carolina Wilmington GPA: 3.835 (6 Hours Completed)

Graduate School

Major: Computer Science and Information Systems (Pre-Candidate)

Master of Science in Computer Science and Information Systems (MSCIS), Not Currently Enrolled

University of North Carolina Wilmington GPA: 3.667

Cameron School of Business

Major: Information Systems

Bachelor of Science, Business Administration, July 2008 (Graduated Cum Laude)

Cape Fear Community College GPA: 3.7

Major: Associate in Arts

Associate in Arts, May 2007 (Graduated with Honors)

York Technical College GPA: 3.6

Major: Business Administration, 1993-1995

EMPLOYMENT

Cape Fear Community College Wilmington, NC

Business Technologies Department: Computer Information Technology Instructor (Jan 2012 –Present)

• Teach 22 contact hours (7 classes) and maintain regular office hours.

• Instructor for Basic PC Literacy and Microsoft Word 2010.

• CFCC Distance Learning approved online instructor.

• Team member with lead instructor on course curriculum and development.

• Responsible for student advising.

• Tasked with completing CISCO Certified Academy Instructor (CCAI) credentials by August 2012

UNCW Information Technology Services Division Wilmington, NC

Client Technology Services: Computer Analyst (Nov 2008 – Dec 2011)

• Provide Tier II/III technical support to Staff, Employees, and Students.

• Individually responsible for 200+ users.

• One of ten ITSD consultants providing support for 7,000+ computers campus wide.

• Provide classroom, faculty and staff support for A/V and PC equipment.

• Departmental system administrator for multiple support servers.

• Faronics DeepFreeze™ Administrator, Symantec Ghost™ Enterprise Administrator, Microsoft™ Deployment Toolkit 2010 LTI Administrator.

• Windows 7 Lead Programmer, Deployment Specialist, and Technical Trainer

• Maintain support records using BMC Remedy Tracking Software.

• Closed 1,800+ support tickets in the 2009-2010.

• Project Manager for multiple projects (A/V improvement, Server Implementations).

• Lead on multiple Ad hoc groups created to troubleshoot hardware and software issues.

UNCW Technology Assistance Center Wilmington, NC

Support Technician (Jan 2008 – Nov 2008)

• Assist Information Systems Department Consultants as needed.

• Provide technical support to Staff, Employees, and Students.

• Maintain support records using BMC Remedy Tracking Software.

• Completed a Directed Independent Study documenting campus-wide audio/visual installation and troubleshooting techniques.

• Assist A/V director in managing student employees for A/V installations.

Alpha & Omega Computers of Pender, LLC Burgaw, NC

President/Owner, Technician (May 2005 – Jan 2008)

• Managed all aspects of business including financial, inventory, and daily operations.

• Designed and implemented custom computer and web solutions.

Alpha & Omega Computers, LLC Burgaw, NC

Vice President, Technician (Sept 1995 – May 2005)

• Managed financial reporting, inventory, and daily operations.

• Designed and implemented custom computer solutions.

STRENGTHS

Proficient in the following technical skills:

Platforms: DOS, Windowx 3.x/95/98/ME, Windows 2000/XP, Windows Vista/7, SQL Server 2003/2005, Windows Server 2003/2008, AS/400 Client

Languages: Visual Basic .Net (VB), Java, Structured Query Language (SQL), Active Server pages .Net (ASP), Cascading Style Sheets 2.0 (CSS), Hypertext Markup Language (HTML), Apache (HTTP Server)

Applications: MS Office Suite, MS Access, MS Project, MS Visual Studio 2005, MS SQL Enterprise Manager, MS Visio, MS Web Expressions, Quickbooks Pro

Completed the following relevant coursework:

Business Core: Accounting, Economics, Finance, Marketing, Management, Statistics, Operations, Law, International Business

Web-Based Systems Development (ASP.Net, HTML, CSS), Database Management (SQL), Data Communications (CISCO),

Business Application Development I (Java), Business Application Development II (VB.Net), Systems & Requirements Analysis

ACTIVITIES

Member: Friendly Community Baptist Church, Burgaw NC – Sound and Light Team (SALT) Leader

HONORS

CFCC Marilyn Goodman Anderson Award for Excellence in Teaching – Nominee 2012

UNCW ITSD Service Award for Professional Development (Nominee 2009, Recipient 2010)

UNCW ITSD Service Award for Innovation (Nominee 2010)

Cameron School of Business – Certificate in Project Management

Phi Theta Kappa Academic Honor Society – Alpha Chi Sigma Chapter

Deans List (at University of North Carolina Wilmington and Cape Fear Community College)

Outstanding Senior Presentation 2008 (Cleanforce) – Presented to the ISOM/CSC Advisory Board

CERTIFICATIONS

Computing Technology Industry Association [CompTIA] (#COMP001006296867) includes:

• A+ Certified IT Technician

• iNet+ Certified

• Certified Technical Trainer (CTT+)

Dell Certified Systems Expert [DCSE] (Tech ID#:505538) includes:

• Dell Online Self Dispatch Certified for PowerEdge Servers, Blades, Desktops, Notebooks, PowerConnect Switches, PowerVault, & Printers

Microsoft Certifications (MCP ID#: 6355053) includes:

• Microsoft Certified Professional (MCP 2.0)

• Microsoft Certified Desktop Support Technician (MCDST)

• Microsoft Certified Technology Specialist (MCTS): Windows Vista Configuration

• Microsoft Certified Information Technology Professional (MCITP): Enterprise Support

• Microsoft Certified Systems Administrator (MCSA)

• Microsoft Certified Trainer (MCT) [List of courses certified to teach available upon request]

• Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration

Apple Certifications (Tech ID#: USAUJT09) includes:

• Apple Certified Macintosh Technician (ACMT)

REFERENCES

Available upon request.